Sunset playbook

Our commitments to CallFirst customers — particularly one-time-purchase (lifetime) buyers — if the service is ever discontinued or materially changed.

If CallFirst keeps shipping

For as long as the iOS or Android version of CallFirst remains installable from the App Store or Google Play, all features you've paid for remain available on your device, on the platforms it currently supports.

If we decide to stop active development

We will:

Notify all paying customers via email and in-app banner at least 90 days before any service degradation.
Continue running the backend services (subscription validation, sync, support) for at least 12 months after notification.
Where technically feasible, ship a final "offline-only" build of the app that removes any cloud dependencies, so the core block-and-call functionality keeps working on your device after backend shutdown.

If CallFirst is acquired

If CallFirst is acquired by another company, the acquirer is bound by this playbook for the lifetime of existing one-time-purchase customers. We will not transfer personally identifiable customer data without anonymisation or explicit opt-in.

Refunds

App Store and Google Play subscription refunds are handled by Apple and Google respectively, per their standard policies. If you purchased the one-time-purchase tier and CallFirst is discontinued within 12 months of your purchase, you can request a pro-rata refund by emailing support@callfirst.app.

What this page is and isn't

This page is a public commitment, not a contract. It supplements — does not replace — the terms of sale enforced by Apple and Google for their respective in-app purchases. Where this playbook is more generous than Apple's or Google's policies, the more generous terms apply.